Time required: Approximately 2 minutes reading time
Prerequisites:
None (this article is public)
Expected results: After reading this article, you will know how to access the complete knowledge base, get support, and connect with your team through available channels.
Need Assistance?
You clicked on a help article but see a login prompt. Or you need to ask a question but don't know where to turn. Getting help shouldn't require a treasure map.
This page shows you all available support paths. Most resources require authentication - here's how to access them and what's available at each level.
Accessing Support and Knowledge Base Articles
Most help center articles contain detailed information about using Captured Knowledge and are available only to authenticated users. To access these resources:
Log in to your Captured Knowledge account:
Visit app.capturedknowledge.ai
Sign in with your account credentials
Once authenticated, return to this help center
Result: After logging in, you will have access to:
Complete knowledge base articles
Step-by-step guides and tutorials
Troubleshooting documentation
Feature-specific help articles
In-app chat support through Intercom
Authentication Integration
Captured Knowledge uses Intercom's Chat SDK with authentication integration. When you log in to the application at app.capturedknowledge.ai, your session automatically authenticates you for:
Viewing private help articles
Accessing in-app support chat
Personalized assistance based on your team and role
Available Support Channels
Help Center Articles (requires login):
Getting Started guides
Feature documentation
Step-by-step examples
Troubleshooting guides
In-App Chat Support (requires login):
Direct assistance from support team
Real-time problem solving
Feature guidance
Account-specific help
Slack Team Channels (requires invitation):
Join your team's dedicated Slack channel
Collaborate with team members and support staff
Share screenshots and real-time assistance
Company-specific discussions and guidance
Getting Started Without Login
The following resources are available without authentication:
Introduction to Captured Knowledge - Overview of the platform and core concepts
This article - Information about accessing support
For comprehensive documentation and support, please log in to your account at app.capturedknowledge.ai.
Related Articles
Introduction to Captured Knowledge - Learn about platform features and concepts
Quick Start Guide - Get productive in 10 minutes (requires login)
Troubleshooting Guide - Common problems and solutions (requires login)