Captured Knowledge

Use the Gustav workspace to search across your contacts, properties, tickets, and more in plain language — then read, refine, and act on the results.

Searching with Gustav

Get up and running with Captured Knowledge in 10 minutes - handle your first case from email to resolution

Quick Start Guide

Get to know Gustav, the AI assistant built into Captured Knowledge — the two ways to use it, what it can do, and how you stay in control.

What is Gustav?

Follow a single tenant complaint from the inbound email to a resolved case, using Chat with Gustav — and see how you review and approve each step.

Example: Resolving a water-damage complaint with Gustav

Practical tips for working with Gustav — how to phrase requests, review drafts, set personal instructions, choose Fast or Normal, and what it can't do.

Getting the best out of Gustav

Learn how Captured Knowledge organizes property management issues into cases, automates workflows, and integrates with your ERP system

Introduction to Captured Knowledge

Learn how to use Gustav, the AI assistant, directly inside cases to draft actions, update fields, and manage your workflow through conversation.

Using Gustav in Cases

A complete reference for case statuses showing when to use Unread, Open, In Progress, Pending, Resolved, and Rejected, including automatic status changes

Case Status Guide - When to Use Each Status

Learn how to create, edit, and send email tasks to communicate with tenants, service providers, and other contacts from your cases

Email Tasks - Communicating with Tenants and Contacts

Complete guide to creating ERP tickets in your property management system through Captured Knowledge

Creating ERP Tickets

Complete guide to creating work orders in Captured Knowledge, including field requirements, service provider selection, and ERP integration

Work Orders - Creating and Managing Service Requests

Learn how to document phone calls, physical mail, and other non-email communications by creating manual communication entries in the system.

Creating New Communications

Learn how to log phone call conversations with tenants, service providers, and contacts to maintain a complete communication record in your cases

Phone Call Actions - Documenting Phone Conversations

Learn how to review and link emails, phone calls, and other items to cases to maintain complete records and support AI-powered workflows

Linking Communications to Cases

Learn how to create email, phone call, work order, ERP ticket, and damage report actions using the Add Action button. Full control over your case workflow.

Creating Actions with Add Action - Take Control of Your Workflow

Learn what each action status means, when statuses change, and the difference between user-triggered and system-triggered status updates

Understanding Action Statuses and Lifecycle

Learn how to use the Inbound Emails tab to review AI-suggested case links, dismiss emails from your team's review queue, and keep your inbox organized.

Inbound Email Monitoring and Review Queue

Learn how to access support resources and private help articles by logging in to your Captured Knowledge account

Need Assistance?

Understand the difference between the Administrator and Member roles, what each role can do, and who can manage the team and its rotations.

Team Roles: Admin and Member

Nick Laffey

Start here! Learn the basics of using Captured Knowledge to manage property issues efficiently

Getting Started with Captured Knowledge

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