Captured Knowledge

Learn how to use Gustav, the AI assistant, directly inside cases to draft actions, update fields, and manage your workflow through conversation.

Using Gustav in Cases

Learn how to create email, phone call, work order, ERP ticket, and damage report actions using the Add Action button. Full control over your case workflow.

Creating Actions with Add Action - Take Control of Your Workflow

Learn how to use the Inbound Emails tab to review AI-suggested case links, dismiss emails from your team's review queue, and keep your inbox organized.

Inbound Email Monitoring and Review Queue

Learn how to access support resources and private help articles by logging in to your Captured Knowledge account

Need Assistance?

Understand the difference between Admin and Member roles, what each role can do, and how roles are assigned in Captured Knowledge.

Team Roles: Admin and Member

Nick Laffey

Start here! Learn the basics of using Captured Knowledge to manage property issues efficiently

Getting Started with Captured Knowledge

Find answers and get help from Intercom Support and Community Experts

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