Time required: Approximately 2-3 minutes to read
Improved Design
An updated dashboard with more intuitive colors, column ordering, and icons provides you with an overview that's easier to take in.
The design of the case screen has also been tweaked to fit more information into your screen without the need to scroll
What's improved:
View the workflow with no scrolling - The workflow is now visible immediately when you open a case
Page titles in header - Clearer navigation with titles displayed at the top
Compact workflow panel - More efficient use of screen space
Better description handling - Long case descriptions are initially truncated. Clicking on a "Read More" reveals the entire description
Direct Links to D+ (Domizil Plus)
You can now navigate directly from Captured Knowledge to the corresponding records in D+. Click on the 'Open in ERP' button, which is now placed on ERP Ticket objects and WorkOrder objects.
Enhanced Contact Person Selection for Work Orders
When creating work orders, you can now select from internal employees (functionaries) in addition to building contacts.
What's new:
Functionaries support - Select internal employees or external service providers that have functions for a building in D+
How to use:
Create or edit a work order
Click on the Contact Person field
Search for the person you need
Select from building contacts or internal functionaries
Note: This feature may need to be enabled for your team. Contact support if you don't see internal employees in the list.
Improved Dashboard Search
The dashboard search now finds cases by their description, making it easier to locate specific cases.
What's improved:
Search now includes the case description field
Find cases by keywords in the description
More comprehensive search results
Bug Fixes
Email signature placeholders: Fixed an issue where the email signature placeholder was not saved correctly in email drafts.
Work order defaults: Work order type now correctly uses your team's default value when creating new work orders.
Assignee preservation: When reprocessing an email into a new case, the assignee from the original case is now preserved.
Related Articles
Introduction to Captured Knowledge - Core concepts and features
Quick Start Guide - Daily workflow patterns
Email Actions - Working with email actions
Troubleshooting Guide - Common problems and solutions