Captured Knowledge

Two changes from September 17th, 2026: a case begins with an email, and a clear reply is attached to its case without you confirming it.

New: Cases start from emails, replies are attached automatically

Editable reply subjects, a warning before losing unsaved edits, and dozens of fixes.

What's New - September 15th, 2026 Release

Reply to emails from a case, searchable categories, and one case per matter.

What's New - August 18th, 2026 Release

Recovering failed emails, a tidier case list, and fixes to work orders and D+ documentation.

What's New - August 4th, 2026 Release

A first look at automatic email processing, plus Gustav and ERP improvements.

What's New - July 21st, 2026 Release

A live progress view in Gustav chat, more reliable chats, and better tenant search.

What's New - July 7th, 2026 Release

Forward emails from a case, smarter tenant search, and a clearer Gustav.

What's New - June 25th, 2026 Release

Faster, steadier Gustav responses under load, safer building changes, and bug fixes.

What's New - June 23rd, 2026 Release

Gustav public beta, background turns that keep running, attach documents to cases, sturdier chat connections, fix-and-retry for ERP tickets, and bug fixes.

What's New - June 16th, 2026 Release

Correct tenant/owner terms in Gustav drafts, clickable entity links in chat, billing recipient on work orders, future-dated buildings visible, bug fixes.

What's New - June 2nd, 2026 Release

Faster case polling, Internal Notes on work orders, validated ERP assignees, and many bug fixes.

What's New - May 19th, 2026 Release

Outlook category routing, multi-occupant ERP tickets, file uploads in Gustav, and many bug fixes.

What's New - May 5th, 2026 Release

Redesigned real estate search, entity removal warnings, ERP error visibility, Gustav chat date separators, and bug fixes.

What's New - April 21st, 2026 Release

Real Estate Selector redesign, case entity management, work order drafts, and many bug fixes.

What's New - April 9th, 2026 Release

Gustav in cases, address search, team-wide email dismiss, administrator/member roles, ERP ticket assignee editing, and bug fixes.

What's New - March 26th, 2026 Release

Gustav case chat, team-wide email dismiss, admin/member roles, ERP ticket assignee editing, Gustav ERP updates, and bug fixes.

What's New - March 20th, 2026 Release

Email review screen, building functionary recipients, Gustav reply-to-email, model selector, faster responses, and reliability improvements.

What's New - March 12th, 2026 Release

Gustav AI persistent conversations and steering notes for personalization, automatic tenant identification by customer number, PDF hover preview and in-browser viewer, and file analysis improvements.

What's New - February 26th, 2026 Release

Gustav AI session sharing, semantic search improvements, share email drafts to ERP tickets, file upload enhancements, and performance improvements.

What's New - February 15th, 2026 Release

Gustav AI assistant in alpha testing, improved email case management, autocomplete fixes, ERP ticket editor improvements, and performance enhancements.

What's New - February 5th, 2026 Release

Email semantic search with vector embeddings, Gustav interface overhaul with unified entity cards, React authentication pages, enhanced team management, and frontend performance improvement.

What's New - January 19th, 2026 Release

ERP ticket creator field, improved email visibility during matching, and German translation improvements.

What's New - December 5th, 2025 Release

UI improvements for the case screen, direct links to D+ ERP system, and enhanced contact person selection for work orders.

What's New - November 26th, 2025 Release

Major improvements including manual action creation, performance optimizations, and critical bug fixes.

What's New - November 7th, 2025 Release

Important changes in how we will handle support between our customers and the CK developers from now on.

🚀 Announcement: We are optimizing our support with our users – with Fin!

Nick Laffey

Martin Hagendorfer

Niklas Noldin

Latest features, improvements, and updates to Captured Knowledge. Stay informed about new capabilities and enhancements.

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