A new "Needs review" view helps you review those incoming emails that need attention because the AI found them to match an existing case and therefore proposes importing them into that case. This area also highlights other emails that need attention--such as those which are not attached to any case. A badge in the sidebar shows how many emails need your attention — these are inbound emails that haven't been linked to a case yet, or where the AI's suggested case match is still pending your decision.

From this view you can:

Reach out to Martin if you have questions.

When composing an email, the recipient dropdown now includes building functionaries — roles like Hausmeister, Elektriker, or other service providers assigned to the relevant building. They appear in a grouped section with their role, name, and email address, so you can quickly reach the right person without looking them up manually. This works in To, CC, and BCC fields.

Replies sent through CK now appear in the correct conversation thread in mail clients like Gmail, Outlook, etc.. Previously, replies could appear as separate, unrelated emails.

In rare cases, when sending an email with attachments, the email could be delivered to a different recipient than the one shown in the form. This has been fixed — emails are now always sent to the displayed recipient.

An issue that could cause the same inbound email to create duplicate cases has been resolved.

A new two-step verification process re-checks AI-suggested email-to-case matches against the full email text, significantly reducing incorrect matches.

You can now ask Gustav to draft a reply to an inbound email. Just say something like "reply to Martin's email about the water damage" — Gustav will find the email, pre-fill the recipient, and draft a response. The reply will be properly threaded in the recipient's inbox.

A toggle in the chat header lets you switch between Fast and Normal mode. Fast gives quicker responses for simple lookups; Normal is more thorough for complex questions. You can switch mid-conversation.

A copy icon appears when you hover over Gustav's messages. Click it to copy the response with formatting preserved — useful for pasting into emails, documents, or other tools.

When you upload a file, it now appears as a message in the conversation with the file name, size, and a preview/download button.

You can now paste images, screenshots, and files directly from your clipboard into the Gustav chat input — no need to use the file picker.

You can now delete old chat sessions from the sidebar to keep your conversation history tidy.

Pressing the stop button now interrupts Gustav within a few seconds. Previously, you might wait up to a minute for Gustav to stop. This makes it much easier to redirect Gustav if it's going down the wrong path.

Gustav's underlying AI has been upgraded and its architecture simplified. Responses are noticeably faster, and Gustav better understands the full content of emails and documents in your cases — not just metadata. This means more relevant answers and better-quality drafts.

When drafting work orders, Gustav now looks up the actual trades available in your ERP system (e.g., the specific plumbers or electricians assigned to a building) instead of suggesting generic categories. Ticket templates are also properly resolved.

Buildings, contacts, and properties now display human-readable identifiers (building numbers, unit numbers, occupant names) instead of internal IDs.

Searching for contacts, buildings, and service providers is significantly faster — especially when multiple team members are searching at the same time.

Auto-reply email actions now correctly pre-fill the recipient address. Previously, the "To" field could appear empty, requiring manual entry.

Emails linked to older or archived cases now correctly display the case reference instead of showing "No case."