Captured Knowledge

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Gustav, our AI-powered assistant, is now available in alpha testing. Gustav can help you search across your data, draft work orders, and process uploaded documents — all through a conversational chat interface.

Gustav is currently in alpha testing with select users. If you have not yet received an invitation and would like to try it, please contact us via email or through the built-in support channel.

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Removing emails from cases is now more flexible, especially when an email is linked to multiple cases.

Selective unlinking - When an email is linked to multiple cases, you can now choose which specific cases to unlink it from, rather than removing it from all cases at once

Move to inbox - Option to return the email to your inbox when removing it from all cases

Clearer feedback - The dialog shows exactly which cases the email is linked to and what will happen when you confirm

- Selective unlinking - When an email is linked to multiple cases, you can now choose which specific cases to unlink it from, rather than removing it from all cases at once
- Move to inbox - Option to return the email to your inbox when removing it from all cases
- Clearer feedback - The dialog shows exactly which cases the email is linked to and what will happen when you confirm

How to access: Open an email linked to a case and use the "Remove from case" option.

City filter - City search now uses partial matching, so you no longer need to type the exact city name

- City filter - City search now uses partial matching, so you no longer need to type the exact city name

Autocomplete fields: Fixed an issue where clearing an autocomplete field caused it to repopulate with the previous value. Also fixed a related issue where selecting an option could cause the field to loop.

ERP ticket editor: When no real estate is selected, the action editor fields are now properly locked to prevent invalid submissions. Added validation to prevent accidentally clearing all buildings from a ticket.

Ticket actions performance: Fixed a slow-loading issue on the ticket actions list caused by redundant database queries.

Login page: Fixed the login logo not displaying correctly on some deployments.

German translations: Updated translations across several dialogs and error messages.

<a href="https://support.capturedknowledge.ai/en/articles/12511061-introduction-to-captured-knowledge">Introduction to Captured Knowledge</a> - Core concepts and features

<a href="https://support.capturedknowledge.ai/en/articles/12511062-quick-start-guide">Quick Start Guide</a> - Get productive quickly

<a href="https://support.capturedknowledge.ai/en/articles/12511068-troubleshooting-guide">Troubleshooting Guide</a> - Common problems and solutions

- <a href="https://support.capturedknowledge.ai/en/articles/12511061-introduction-to-captured-knowledge">Introduction to Captured Knowledge</a> - Core concepts and features
- <a href="https://support.capturedknowledge.ai/en/articles/12511062-quick-start-guide">Quick Start Guide</a> - Get productive quickly
- <a href="https://support.capturedknowledge.ai/en/articles/12511068-troubleshooting-guide">Troubleshooting Guide</a> - Common problems and solutions

Gustav AI assistant in alpha testing, improved email case management, autocomplete fixes, ERP ticket editor improvements, and performance enhancements.

What's New - February 5th, 2026 Release

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What's New - February 5th, 2026 Release

Gustav AI Assistant (Alpha)

Improved Email Case Management

Search Improvements

Bug Fixes

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