The entity selectors for ERP tickets, work orders, and new communications now render one row per tenancy, instead of collapsing units with multiple tenancies into a single row. Multi-tenancy units are now visible and selectable directly; tenant phone numbers carry through to the auto-fill consistently.

Both the case list and the open case (including its actions) now refresh every 15 seconds instead of every two minutes. When two colleagues are working on the same matter, changes to assignment, status, priority, or actions made by one person become visible to the other within about 15 seconds — without a manual refresh. The case list also refreshes when you return to the browser tab. Background refreshes no longer cause the list to flash.

Work orders now have a dedicated Internal Notes field (up to 4,000 characters), which writes to the AUF_NOTIZ_INTERN field in D+. Internal notes are intended for information that should not appear on outbound communication, such as access codes or coordination details between PM and the contractor. The Internal Notes input appears below the quote fields in the work order editor.

Until now, internal information had to be placed in the Quote Number field as a workaround. New work orders should use Internal Notes for this purpose going forward.

You can now configure a default Geschätzte Kosten value per Auftragsart at the team level. For example, an "Arbeitsauftrag bis € 1500" type can carry a default of 1500 € so that the value is populated automatically when a draft of that type is created. Defaults apply only at the moment of creation; once a draft exists, the value (including a deliberately cleared one) is preserved and not overwritten on re-import. Customers who consistently match cost ceilings to Auftragsart types — such as ÖVW — benefit most.

The Offer Number (Angebotsnummer) field is again available on the work order action editor opened from a case. The field had been hidden when the form was refactored in an earlier release. Both the case action editor and the Gustav draft dialog now expose the field.

When you type an assignee name into an ERP ticket on creation or update, CK now validates the name against the list of D+ users before contacting D+. Previously, freeform names were forwarded raw and D+'s fuzzy matcher could silently resolve the wrong user — for example, typing "Maier" sometimes resolved to a completely different person. CK now:

A confirmation dialog is shown if you want to proceed with a name that is not yet in D+ (for example, a new employee not yet imported). The action stays in Draft until you explicitly confirm.

iPhone Mail often attaches photos as JPEG bytes but with a .heic filename. D+ rejects .heic by extension, which previously caused the entire email — including all of its attachments — to fail to attach to the ERP ticket. CK now detects these mismatched attachments and rewrites the filename to match the actual file format, so the photo and the surrounding email reliably reach the ticket.

Rotations with Outlook categories can now coexist with an untagged catch-all rotation in the same team, even when they share an issue category. This makes it possible to route, for example, all WATER_DAMAGE emails to a team's general rotation while still routing emails carrying an Outlook tag (e.g., a regional sub-team) to a specialized rotation. The most-specific match — Outlook tag plus issue category — wins; otherwise the team's catch-all rotation is used.

Gustav is steadily becoming more capable of taking action on your behalf, particularly when processing inbound emails into cases, work orders, and ERP tickets. Behind the scenes, this release continues a broader investment in the safeguards that make those actions trustworthy — verifying the right entities are attached, the right recipients are addressed, and the right status transitions are applied before anything is written to D+. Most of this work is not directly visible in the UI, but it is the foundation that lets us gradually expand what Gustav can do without you having to double-check every step.

Two new visual cues remind you that content was produced by Gustav and may need verification.

The cues are scoped to AI-created content, so manually created actions are unaffected.

When Gustav drafts a work order without a pre-selected case, you can now search for and attach any building, not just the ones pre-filled on the draft. A new Pick a building step lets you find a building first; once selected, the standard entity selector takes over for adding properties and occupants. The same picker is also available in the ERP ticket draft dialog.

When Gustav matches a chat-created work order to an existing case, the draft dialog now shows a banner naming the matched case and gives you a direct way to change the building — without having to leave the chat. From inside a case, the action switches the open case to its Real Estate tab.