Gustav, your AI assistant, is now available as a public beta. Gustav helps you work through cases — searching your buildings, tenants, and history; drafting emails, ERP tickets, and work orders; and filing them to D+ once you approve. You can chat with Gustav from inside a case or from its own standalone workspace. To get started, see the new Gustav articles linked at the end of this page.

Gustav now runs each conversation independently in the background. If you start a long task in one conversation and then switch to another case, open a new chat, or move around the app, the first conversation keeps working instead of stopping. The navigation menu shows a live count of conversations with work in progress, and you'll get a notification — "Gustav replied in '…'" with a link to open it — the moment a background conversation finishes. Conversations you haven't read yet are marked, and that marker now follows you across devices and survives a page refresh.

When you upload a file into a Gustav chat, you can now ask Gustav to attach it to the case. The document is saved on the case and, when the case has an ERP ticket, filed into the corresponding D+ document container (DMS). Gustav confirms whether the file actually reached D+, so a document is never reported as filed when it has not yet synced.

The Gustav chat input now has a built-in feedback option. Type @feedback in the message box to flag something to the CK team directly from where you're working — no need to leave the chat. A rotating hint in the input also surfaces useful tips as you go.

Conversation titles in the Gustav sidebar are now a short summary of what the conversation is about, generated from your first question and Gustav's answer, instead of a cut-off copy of your first message. Titles you rename yourself are kept.

Gustav chat connections are now much more stable. The underlying connection can stay open far longer (raised from 5 minutes to the platform maximum of 60 minutes), so long tasks are far less likely to be interrupted, and conversations recover more reliably after a genuine drop. When you press Stop, Gustav no longer shows a "we got disconnected" message — it stops cleanly.

The email pipeline now reads handwritten and scanned attachments — such as signed SEPA mandates — more accurately, with handling tuned for Austrian handwriting. Previously, an illegible cursive signature could be misread and a valid form wrongly flagged as defective.

When Gustav processes an email automatically (without manual review) and writes a description into a D+ ERP ticket, that description is now prefixed with "KI Zusammenfassung (Gustav): " so that anyone reading the ticket in D+ can see the text was generated by AI and not reviewed by a person.

When Gustav processes an email automatically and files an ERP ticket, the case emails are now also uploaded into the D+ document container (DMS) and linked to the ticket, matching what already happened for emails reviewed manually. Previously these emails could be missing from D+.

A work order created on its own (not as part of a case) can now be executed from the Gustav chat. Previously the Execute button on a standalone work order was disabled, even though it was fully supported.

When Gustav drafts a work order, it now always selects a trade (Gewerk) from the building's catalog, so the work order is ready to dispatch. Previously a draft could be left without a committed trade, which blocked it from being executed.

When D+ rejects an ERP ticket (for example, because a field needs correcting) or is temporarily unavailable, the ticket is now returned to Draft with the reason from D+ shown, so you can correct it and execute again. Previously a failed submission ended in Canceled with no way to reuse it, forcing you to recreate the ticket. A "last attempt failed" indicator now surfaces the reason on the action.