The previous AI Chat feature has been removed and replaced by Gustav, a more capable AI assistant. Gustav is now available directly inside each case. Click the Gustav button in the case toolbar to open a chat that already knows the full context of your case — linked emails, contacts, properties, workflow actions, and activity history.

From the case chat, you can:

Five suggestion chips help you get started quickly: "What should I do next?", "Reprocess based on recent updates", "What information is missing?", "Draft an email for this case", and "Create a work order".

Chat sessions are saved per case and restored when you return, so you can pick up where you left off.

This feature is being rolled out gradually. Contact our support team to have it enabled for your team.

Gustav can now propose changes to existing ERP tickets during a conversation. Ask Gustav to update a ticket's title, description, status, or assignee, and it will show the proposed changes with modified fields clearly marked. You review the changes, optionally adjust them in an edit dialog, and then confirm to sync the update to your ERP system.

When you dismiss an email from the "Needs review" queue, it is now removed for your entire team — not just for you. Previously, each team member had their own dismiss state, which could lead to the same email being reviewed multiple times. Restoring a dismissed email also restores it for all team members.

Teams now distinguish between Admin and Member roles. Members have full access to day-to-day case work — creating and editing cases, emails, work orders, and ERP tickets. Admins can additionally manage team members — changing roles and removing members.

New users joining through SSO or an invitation link are assigned the Member role by default. Team admins can promote members to Admin from the team management page.

You can now view and change the ERP ticket assignee directly from the case header, without switching to your ERP system. Click the assignee chip next to the ERP ticket number to open a searchable list of all available ERP users. Building functionaries (such as property managers and caretakers) appear in a separate group at the top for quick selection. Changes sync immediately to your ERP system.