New: Forward an email from a case
You can now forward an email directly from within a case. Open the email, click Forward, and CK prepares a draft that keeps the original message and its attachments intact. Add one or more recipients — and your own attachments if you like — then send. The email goes out as a new message and the original stays untouched.
Cases
Improved: Tenants who have given notice now count as current
A tenant who has given notice but has not yet moved out is now treated as a current occupant. They appear in the Real Estate selector and in Gustav's tenant searches by default, instead of disappearing before their move-out date. Tenants who have already moved out or have not yet moved in remain available through the Include former tenants and Include future tenants options.
Improved: Searching by customer number finds a tenant in any tenancy state
When a tenant is identified by their customer number (Kundennummer) — for example in a Gustav search, or when an incoming email quotes it — CK now finds the matching tenant regardless of whether they have already moved out or have not yet moved in. A customer number is treated as an exact identifier, so it is no longer limited to current tenants only.
Gustav AI Assistant
Improved: Clearer signal when Gustav has finished
Gustav now shows clearly when it has finished responding and is waiting for your input, so you can tell at a glance whether it is still working or ready for your next message.
Bug Fixes
Automatic ERP ticket creation from incoming emails could stall: A background workflow that creates ERP tickets from certain incoming emails could get stuck repeatedly retrying instead of completing, so the ticket was never created. These emails are now processed reliably.
Related Articles
Using Gustav in Cases — Chatting with Gustav on a case
Searching with Gustav — Finding buildings, tenants, and history
What is Gustav? — What Gustav is and how to use both chat surfaces