Announcement: We are optimizing our support with Fin
We are excited to introduce Fin, our new AI support assistant.
What This Means
We are improving our support between you, our users, and us, as software developers. Fin will be the centerpiece of our enhanced support strategy, directly in the CK web interface, eliminating the need to switch between chats.
We aim to simplify and speed up communication for you. All your concerns â from product questions, bug reports, to feature requests â will now be handled directly through this AI chat in the CK web interface. If needed, we will connect you with our team and get back to you as soon as possible.
Fin is now available 24/7 to help you quickly and directly. The special feature: All communication takes place centrally and exclusively in our web app. This provides more clarity for you and us and speeds up problem-solving, as all relevant information is immediately at hand.
What Fin Can Help With
Fin assists you with the following concerns â all directly in our web interface:
Questions about the web app: Get immediate help with the application and use of our system platform.
Bug reports & system outages: Report technical issues and stay updated on the status of your report directly in the web app.
Feature suggestions: Share your ideas for new features easily and on the spot with us.
Individual support: If your request requires complex, personal support, Fin seamlessly requests feedback from our team. We will get back to you as soon as possible.
Your Benefits
Quick responses: Fin is trained to provide you with precise and helpful answers in real-time.
Everything in one place: No more searching through different chats (Teams, Google, etc.). All support requests, status, and history are stored centrally in the web app.
Direct product help: Additionally, short product tours show you the latest features directly in the application.
Seamless handover: If needed, Fin forwards your more complex request seamlessly and with all information to our team.
Important Information about the Transition
Since all your concerns will now be handled through Fin, we ensure that you receive the best possible support experience in the future.
To guarantee this optimized service, we will transition the handling of errors, feedback, and other concerns exclusively and solely to Fin in our web app by the end of the year on December 19, 2025. The processing through previous separate chat functions will then be discontinued.